Refund policy

At Goode Creations, we take great pride in creating handcrafted products and carefully packaging every order. We want you to love your purchase, and we're committed to making things right if there's ever a problem.

Because every product is handcrafted in small batches, slight variations in color, appearance, and finish are a natural part of the handmade process and are not considered defects. These unique characteristics are part of what makes each product one of a kind.

Returns & Exchanges

Due to the handcrafted nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges unless an item arrives damaged or there is an issue with your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• Photos of the damaged product
• Photos of the shipping box and packaging materials
• A brief description of the issue

Once we've reviewed the information, we'll work with you to provide either a replacement or a refund, depending on the circumstances.

Refunds

If a refund is approved, it will be issued to your original payment method. Please note that it may take several business days for your financial institution to process and post the refund.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We'll do our best to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to make changes or cancel it.

Questions?

If you have any questions about your order or this policy, we're always happy to help. Please visit our Contact Us page or reach out to us directly, and we'll get back to you as soon as possible.

Thank you for supporting our small family business. We truly appreciate your trust in Goode Creations.