Orders & Shipping
How long does it take to process my order?
We typically process and ship orders within 1–3 business days. Every Goode Creations product is carefully prepared and packaged to ensure it arrives in excellent condition. During holidays, sales, or periods of high order volume, processing times may be slightly longer.
How long does shipping take?
We ship orders using UPS or USPS Ground, selecting the carrier that provides the best value and service for your destination. Once your order has shipped, most deliveries arrive within 2–7 business days, depending on your location. You'll receive a tracking number by email as soon as your order is on its way.
Do you offer local pickup?
At this time, we do not offer local pickup. All orders are shipped directly to the address provided at checkout using a trusted shipping carrier.
Products
Are your products handmade?
Yes. Every Goode Creations product is handcrafted by us in small batches with care and attention to detail. We take pride in creating products we're proud to share with our customers, from candles and wax melts to room sprays and liquid hand soaps.
How long do your candles burn?
Our 8 oz candles have an approximate burn time of 30–40 hours when burned according to the care instructions. For the best performance, we recommend allowing the wax to melt evenly across the surface during each burn and trimming the wick to ¼ inch before lighting.
How do I use wax melts?
Place one or two wax melt cubes in the dish of an approved wax warmer and allow the wax to melt completely. Never add water or place the wax directly on a heat source. Replace the wax when the fragrance is no longer noticeable.
Can room sprays be used on fabric?
Yes! Our room sprays can be used to freshen the air, linens, upholstery, and other fabric surfaces. We recommend testing on a small, inconspicuous area first, especially on delicate fabrics, to ensure compatibility. Avoid spraying directly onto finished wood, leather, or other sensitive surfaces.
Are your liquid hand soaps safe for everyday use?
Yes. Our liquid hand soaps are formulated for everyday use and are designed to cleanse your hands while leaving them feeling refreshed. As with any personal care product, discontinue use if irritation occurs and avoid contact with your eyes.
Returns
What if my order arrives damaged?
We take great care in packaging every order, but if your order arrives damaged, please contact us as soon as possible. To help us resolve the issue quickly, include photos of the damaged product, the packaging, and the shipping box. Once we've reviewed the information, we'll work with you to provide either a replacement or a refund, depending on the situation.
What is your return policy?
Due to the nature of our handcrafted products, we do not accept returns or exchanges unless an item arrives damaged or there is an issue with your order. If you experience a problem with your purchase, please contact us, and we'll be happy to work with you to make it right.
General
Do you offer custom orders?
We occasionally accept custom orders depending on the request. If you're looking for a custom fragrance, gifts for a special event, or a larger order, we'd love to hear from you. Contact us with the details, and we'll let you know if we're able to accommodate your request.
Can I send an order as a gift?
Absolutely! Our products make thoughtful gifts for birthdays, holidays, housewarmings, and other special occasions. If you'd like to include a gift note with your order, please contact us after placing your order, and we'll do our best to accommodate your request.
Do you offer wholesale pricing?
Yes! We welcome wholesale inquiries from boutiques, gift shops, and other retail businesses interested in carrying Goode Creations products. If you're interested in becoming a wholesale partner, please contact us with a little information about your business, and we'll be happy to discuss pricing, minimum order quantities, and available products.
How can I contact you?
The best way to reach us is through our Contact Us page or by emailing us directly at goodecreationsllcco@gmail.com. We'll get back to you as soon as we can, typically within 1–2 business days.
Thank you for supporting our small family business.